I have to ring Centrelink today.
It is no longer avoidable.
I would rather stick pins in my eyes or go swimming in a cannibal's cauldron.
So I thought I would give you a real time run down, just for fun
10:50am - go to the toilet, make a coffee, open Twitter.
10:52am - ring Centrelink, put phone on speaker, Tweet about having to call Centrelink.
10:54am - automated voice stops talking and lets me say my CRN.
10:55am - Repeat CRN as requested by automated voice.
10:56am - Repeat CRN in clear, English sounding accent.
10:57am - Repeat CRN in a variety of different accents with no results.
10:58am - Automated system picks up CRN but gets it wrong. Say "NO"
10:59am - Repeat "NOOOOOOOOOOOOOO" until it gets it.
11:00am - Say CRN as requested by automated voice.
11:01am - Repeat YES YES YES YES YES! and finally enter PIN.
11:02am - Tell the voice why you are calling.
11:03am - Tell the voice you do not need Age Pension and repeat earlier instruction.
11:04am - Shout "Operator!" into the phone until the voice gives up and provides a push button menu.
11:05am - Blissfully press 4 for an operator.
11:06am - Listen to advice that wait time is currently in excess of 30mins. Consider call back service but elect to wait after using once before and never being called back.
11:07am - Listen to hold music while chopping fruit for morning tea.
11:10am - Turn speakerphone volume down because hold music is giving you a headache.
11:11am - Dash back to phone when hold music pauses, in time to hear automated message about not bothering call centre staff and doing everything online.
11:12am - Make another coffee.
11:13am - Go to the toilet. Freak out when hold music pauses for yet another automated message.
11:15am - Grumble about having an online system they insist you use if you can never complete the things you want to do ONLINE.
11:16am - go and watch ABC Kids with the pre-schooler.
11:20am - Tweet about your Centrelink induced headache.
11:21am - go to use your phone and realise it's still playing hold music and you forgot you were waiting for Centrelink.
11:26am - consider ringing back tomorrow because your headache is unbearable and you've wasted half an hour.
11:31am - Think you've been cut off because hold music stops. Discover you have actually been forced to out wait brain melting music.
11:32am - enjoy blissful silence.
11:33am - Read a book to pre-schooler, hang out some washing, unload the dishwasher.
11:40am - Wonder why you can hear next door neighbours talking so loudly, discover it's the long awaited Centrelink advisor.
11:41am - Apologise for making them wait (irony?) and explain your query in detail.
11:42am - Answer all your privacy questions and be stuck dumb when they say "Now, what can I do for you today?"
11:48am - Repeat query in detail through clenched teeth.
11:49am - Ask some clarifying questions. Worry about inflation of dentists bill due to teeth clenching.
11:50am - Explain some more. Start to come apart at the seams as you are told you never returned the (non-existant) form/you can do it online/ I'll just find out for you.
11:51am - Resist the urge to scream "But it's your fecking JOB to KNOW"
11:52am - Wonder if you can put a claim in at tax time for a rebate of "Hours spent on hold to government departments" or "Call centre induced dental trauma"
11:53am - Finally get an answer. Hang up and go online to discover you can't fill it in properly.
11:54am - Begin again.
11:59am - Remember you have to call Child Support as well.
12:01pm - Burst into tears with frustration and hang up because you have already wasted your morning.
12:05pm - Elect to bake chocolate slice and get your accountant to sort it all out at tax time.
12:15pm - Hope you still get some tax back.
12:25pm -Worry you will have an overpayment and they will send you a bill.